FAQ General Questions
We’ve compiled a list of frequently asked questions for your convenience. If you have other questions, feel free to email our studio manager at firstname.lastname@example.org
+ Do You deliver every image?
No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. Candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might take a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment.
+ Have you shot at my venue before?
We have shot at hundreds of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to get the best photography locations. We also do extensive online research prior to your big day!
+ Do you do destination weddings? What additional fees are associated with destination weddings?
While Artisan Photographics based out of Ft. Lauderdale Florida, we serve clients all around the world. Additional fees apply for destination wedding photography packages include the cost of travel and reasonable accommodations.
+ Do you provide partial day coverage?
We can provide partial day coverage on weekends.
+ Does your studio do headshots, individual portraits, family portraits, newborn shoots, commercial photography, or other types of photography?
Yes, we have experience in many fields of photography. Feel free to contact us.
+ Do you shoot Quinceaneras, Debutants, Bar Mitzvahs, or Corporate Events?
Yes. These are all considered event photography. Our skills and creativeness help to cover many events.
Style and Quality
+ What is your photography style?
Artisan Photographics is known for developing a unique style of wedding photography that is primary in photojournalism style. We love using creative lighting, unique perspectives, angles, compositions. Our images have feeling and hope that these images talk to you.
+ My venue is very dark. How does your studio handle these situations and can I see samples?
We have shot in the darkest of dark chapels and reception halls so no need to worry! If the situation allows, we will set up additional lighting to ensure we get focused pictures. Some chapels do not allow for flash photography; and for that reason, we shoot on camera’s with superb low-light performance.
Post Production Questions
+ Do you touch up all the images in our image download?
Yes we do. Every image we deliver is post produced with our creative ability to deliver superb images. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments,and other corrections.
+ What is the difference between advanced and custom; and why are there additional costs for custom retouch?
Advanced post-production includes touch ups such as removal of blemishes, removal of bags under eyes, removal of fly-away hairs, etc. On the other hand, custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects from the scene adding objects to a scene and other custom work. We charge hourly for the custom post production as the time required ranges depending on the complexity of the project.
Wedding Day Questions
+ What happens if we go over the contracted amount of time?
We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.
+ Why do we need to charge for additional coverage?
We’ve dedicated the entire day to your wedding, so we won’t be leaving until you feel that we have captured your event that evening. If we have to extend beyond contracted time we will have you sign the overtime form and you will be billed for it.
Engagement Session Questions
+ When can we expect to see our photos from our engagement session?
Post production for engagement sessions are completed within 1 weeks after the date of the shoot.
+ When should we do our engagement session?
We encourage you to do your engagement session as soon as possible. The latest we suggest is at least ten weeks prior to the wedding date due to the time necessary to post produce each image (6 weeks) and complete your product order(s) (6 weeks).
+ Can we schedule our engagement session for the weekend?
Because most weddings occur on weekends, we typically do not shoot engagement sessions on weekends. If you can only do your engagement session on a weekend, we can tentatively schedule your engagement session on a weekend. We also like to shoot on weekdays because locations are typically less crowded.
+ How many images do you typically deliver from and engagement session? From a wedding?
We typically deliver anywhere from 50-70 images per 1-hour engagement shoot and for a wedding, Keep in mind these numbers may increase or decrease depending on the flow of the day .
+ When and where can we view our engagement picture?
Your engagement session images will be completed no more than 2 weeks after the date of the shoot and they can viewed at onlinegallery.artisanphotographics.net.
Image Download Questions and Legal Questions
+ What size can we print our photos up to with our full resolution image download?
In most cases, you can print your photos up to 20×30 without any quality loss. If you’d like to print larger than 20×30, additional post-production will be required. For pricing on these services, please contact our studio manager by clicking here.
+ What rights do I have to the digital prints?
You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Artisan Photographics.
+ Do you provide the digital negatives after the shoot?
Yes we do. All of our packages come with Full Resolution image download.
+ What if I lose my images?
There is a $50 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.
Business Insurance and image backup questions
+ Do you back up our images? How can we ensure that our images won’t be lost?
We have never lost an image from a wedding due to the following backup workflow for each our events:
During the shoot, we back up all images . Once the images are completed, we upload the images to our storage facilities.
+ Do you have liability insurance?
Yes. Many venues require the photographer to have Liability Insurance.
Meeting Policy questions
+ We live out-of-town. Is it possible for our family/friends to meet with you instead?
We’d love to meet your relatives, answer their questions and review our work with them. If possible, we’d like to at least webcam with you to get to know you better.
+ We’re very busy and won’t be able to meet. Are there any other options?
We would love to meet with you prior to our engagement shoot or wedding; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request. For example, if you would like to see more of our work, we can gladly show you complete events online. If you would like to talk about packages and get a sense of the photographer’s personality, telephone calls, and webcam appointments can be arranged.
+ Do you travel to meet clients?
Due to the limitations of our schedule, we currently do not travel to meet clients. If you would like to schedule a meeting, please contact our studio manager at 954-532-6158 or email us.
+How do I set up an appointment to meet you in person and see some of your work?
Contact our studio manager at 954-532-6158 or email her by clicking here.
Payments and tax questions
+ How do I reserve you for my date??
All dates are reserved once we receive your signed contract and deposit.
+ What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?
Standard rates apply for overtime. Overtime is billed at the rate of $200/hour per Master Photographer.
+ If we cancel the wedding, will we receive our retainer fee back?
Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.
+If we change our wedding to a different date, will we be able to use our retainer fee towards a future date?
Generally yes, but this is taken on a case by case basis.
+ Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off-season?
We do not offer discounts on Sunday weddings and off-season weddings. As you may know, wedding season is almost year round. Because of that, we are shooting throughout the year.
+ If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?
Unfortunately, collecting in cash does not exempt a photography studio from paying For Florida sales tax on the amount of the package price when a physical product is delivered, whether that product be an album or any other physical product.